ITIL Service Improvement
Skills Evolution has a track record of successfully implementing Service Improvement Programmes for Technology Service delivery operations and HR/Business Service Centres. These deliver costs savings, improved processes, greater customer satisfaction and are often used as preparation for successfully outsourcing elements of the operation.
For Technology Service delivery operations our consultants use the globally adopted ITIL framework which is a proven framework for improving and changing the way Technology Services are delivered. We use customer satisfaction surveys and process assessments before and after a programme to measure the impact of the work both internally and from the customer’s perspective. We fully project and programme manage our Service Improvement Programmes and are able to scale from small to large organisation delivery, ranging from a few hundred to 10,000 plus staff.
Quotes from our customers:
A Service Manager for Pre-Press Services said in January 2010:
"The Service Improvement Programme has really made a difference to my teams work in all areas, including Incidents, Problems, Changes and Transition of Services. I have been here for 14 years and for the first time I can make improvements involving other teams and departments as we share the same language and a service culture."
A Chief Information Officer from one client said in December 2009:
"We have been making some investments in our people in a concerted effort to improve service levels and to position us to manage the infrastructure outsource we have now completed. Skills Evolution helped us in this area and are a proven partner."
A Director of Technology Services from a client said in January 2010: "Skills Evolution was tasked with introducing considerable change into our organisation in challenging timescales to meet our outsourcing deadlines – they delivered to time and on budget, enabling us to meet our cost and service targets."
ITIL Service Improvement Programmes:
- Using the globally adopted ITIL framework for IT / Technology Services operations
- ITIL Service Management alignes the Technology teams to the needs of the business
- Service Improvement Programmes improve customer satisfaction
To find our more download a Skills Evolution case study